Senior Associate Quality Analyst - Customer Excellence

Vcustomer Philippines, Inc. · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
Vcustomer Philippines, Inc. is seeking a highly skilled and experienced Senior Associate Quality Analyst to join our Customer Excellence team in Canggu, Bali. In this role, you will be responsible for ensuring the highest quality standards in our customer interactions and processes. This is an excellent opportunity for a professional who is passionate about delivering exceptional customer experiences and has a proven track record in quality assurance.

📋 Tanggung Jawab Pekerjaan

Conduct regular quality audits and inspections to ensure compliance with company standards and regulations.,Develop and implement quality improvement initiatives to enhance customer satisfaction and operational efficiency.,Monitor and analyze customer feedback and complaints to identify trends and areas for improvement.,Train and mentor team members on quality standards and best practices.,Collaborate with cross-functional teams to resolve quality issues and implement corrective actions.,Maintain and update quality control documentation and records.,Stay updated with industry trends and best practices in quality assurance and customer service.

🎓 Kualifikasi & Syarat

Bachelor's degree in a related field or equivalent experience.,Minimum of 5 years of experience in quality assurance or a related field.,Proven experience in quality control and assurance in a customer-facing environment.,Strong knowledge of quality standards, regulations, and best practices.,Excellent analytical and problem-solving skills.,Strong communication and interpersonal skills.,Proficiency in English, both written and spoken.

🛠️ Keahlian

Quality assuranceCustomer serviceData analysisProject managementTraining and developmentProcess improvement
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