Executive, MGA Player Development

Join Resorts World Sentosa as an Executive in MGA Player Development and play a pivotal role in enhancing guest experiences within our world-class hospitality and gaming environment. This position is ideal for dynamic professionals passionate about delivering exceptional service and creating memorable moments for our guests. Located in the vibrant city of Canggu, Bali, you'll be part of a team dedicated to excellence and innovation.

In this role, you will work closely with our management team to develop and implement strategies that enhance the overall gaming experience. You'll be responsible for coordinating with various departments to ensure seamless operations and guest satisfaction. This is a unique opportunity to contribute to a leading hospitality and gaming destination, where your efforts will directly impact the guest experience.

As an Executive in MGA Player Development, you'll use tools like CRM systems, analytics software, and communication platforms to track guest preferences and feedback. This role offers significant growth opportunities and the chance to work in a dynamic, fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Develop and implement strategies to enhance the gaming experience for guests.
• Coordinate with various departments to ensure seamless operations and guest satisfaction.
• Track guest preferences and feedback using CRM systems and analytics software.
• Manage and mentor a team of player development specialists.
• Ensure compliance with industry regulations and company policies.
• Participate in team meetings and contribute to the strategic planning process.
• Provide exceptional customer service and support to guests.
• Stay updated with industry trends and best practices in hospitality and gaming.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in player development or a similar role in the hospitality or gaming industry.
• Proven track record of enhancing guest experiences and increasing customer satisfaction.
• Strong knowledge of CRM systems and analytics software.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English, with knowledge of local languages an advantage.
• Certification in hospitality or gaming management is a plus.

🛠️ Keahlian

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